We aim to dispatch all orders within 1 working day of the order being
placed. Please email us at firstname.lastname@example.org with your order number as
soon as you realise you want to change your order. We will try our best
to accommodate your request.
international orders outside will be subject to local taxes, duties and
customs charges for which the recipient is responsible. Customs fees
vary from country-to-country and are unfortunately out of our control.
We can't refund you for custom fees. Contact your local postal authority
for more information on customs charges in your country.
you are not happy with your purchase please don't hesitate to contact
us on email@example.com to arrange a return and refund.
all products that are being returned for a refund must be returned
within 14 days of receipt of the parcel at your address. Upon receipt of
the products at our warehouse we will refund the value of your original
goods. All products must be un-opened, unused and in re-saleable
Unfortunately now and again orders do go missing in the post. We will
honour a refund but we have to wait until a number of days have passed
with no delivery. For UK orders this time period is 14 working days and
for international it is 21 working days. This is in line with our
courier and postage partners.
Yes, but like all purple toning shampoos, the shampoo dries
your hair out and if you straighten it too then it may cause more damage
to your hair. We would suggest a conditioning treatment first. Also with the
shampoo wear gloves because it’s high concentration dyes hands and
nails purple tint and it took a couple days to wash off.